Telecoms for Charities
Changing phone provider? We'll manage the move.
Changing provider can feel complicated, disruptive or expensive. It does not have to be.
Our telecoms team can plan and manage the move, from configuring your new service and arranging number transfers to coordinating the changeover. Your team and the people who rely on you stay at the centre of the plan.
Keep your numbers. Keep your team connected. We will manage the move.
Helping People and Organisations Thrive
A carefully planned move
We start by understanding your current setup: the numbers people call, where those calls need to go and how your team works.
We configure the new service, arrange the transfer of existing numbers and coordinate the changeover around your organisation. Where possible, we prepare and test the setup before the move, then stay available to help your team settle in.
You do not need to manage a telecoms migration yourself. We can take care of the technical work and explain each step.
Your charity number can go wherever your team goes.
Your main number no longer needs to belong to a phone sitting on a desk. Desktop and mobile apps let your team make and receive calls in the office, at home, across sites or on the move.
Outbound calls can display your recognised charity number rather than a personal mobile number. That familiarity can matter when someone may already be anxious or vulnerable.
Additional numbers can be set up for different services, projects or locations within the same system.
Recording that can do more than record.
Where appropriate, calls can be recorded and automatically transcribed. A clearer record of important conversations can support safeguarding, quality assurance, complaint handling, staff protection and risk management.
We can help you decide which features suit your organisation and configure the service accordingly.
Articles for Charities & Not-for-Profits
Latest perspectives
Your organisation changes. Your phone system can too.
Funding changes. Projects start and finish. Teams grow and sometimes get smaller.
Our 30-day rolling contracts let you add or reduce users as your requirements change, without tying your organisation to a lengthy contract for services it no longer needs.
What are you paying for now?
Before recommending anything, we can review your existing services, what you pay for and what you use.
Send us a recent telecoms bill. If we see an opportunity to simplify the service or reduce cost, we will explain it. If your current setup is right for you, we will say so.
UK-based people who know your system
Our support is UK based, with direct access to people who understand your system and your organisation.
The team can help from the first conversation, through the changeover and afterwards, so you do not have to start again each time you need support.
Thinking about changing your phone system?
Tell us what you have now, what is not working and what you would like to improve. We can explain the options and how we would manage the move.